pandawiFrequently Asked Questions

We at pandawi require identity verification before you can place bets or request a withdrawal. KYC verification protects both you and our platform from fraud and money laundering. You must provide a valid government-issued identity document—an Indonesian ID card (KTP), passport, or driver's licence. You also need a recent photo of yourself holding the document next to your face. Upload both files via Mobile Verification in your account settings. Verification is free and takes under five minutes. Once approved, you can deposit and bet immediately. If your submission is rejected, we explain the reason via in-app notification and allow you to resubmit.

We at pandawi process withdrawal requests via Withdrawal RequestOnce you submit a request, our team reviews it for compliance and security checks. Review time depends on the amount and your account history. After approval, your funds are transferred to your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account (mobile banking, local payment, online payment, e-wallet). Transfer time varies by payment provider and may be affected by regional holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi. Check your Transaction History page to track the status of your request. If your withdrawal is delayed, contact support via in-app chat.

We at pandawi allow one account per person. You may not create multiple accounts registered to the same email, phone number, or identity document. If we detect multiple accounts belonging to the same user, we reserve the right to suspend all of those accounts and forfeit any balance. You are responsible for managing your single account securely. Do not share your login details with anyone. If you share your credentials and another person uses your account, you remain responsible for all activity on that account. If you need to reset your password or recover account access, use the password recovery process or contact support.

If you notice unusual activity on your account—unfamiliar bets, unauthorised withdrawals, or login attempts from unknown locations—contact our support team immediately via in-app chat. Do not wait. We at pandawi investigate all access issues thoroughly. If your account has been compromised, we may freeze it to prevent further unauthorised activity. Once frozen, you can restore access by verifying your identity and resetting your password. Enable two-factor authentication in your account settings to add an extra layer of security. Never share your password, email, or phone number with anyone. If you receive a message claiming to be from pandawi asking for your credentials, it is likely fraudulent. Report it to us immediately.

We at pandawi accept deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfer (online payment, e-wallet, mobile banking, local payment). If your deposit does not complete, the transaction may have been declined by your payment provider. Check your bank or mobile-money account to see if the transaction was deducted. If the money was taken but did not reach your pandawi account, contact our support team with your transaction ID. We investigate all incomplete transactions and refund your money if the error is on our side. For bank transfers, allow up to one business day for the funds to appear in your account. If you initiated a withdrawal and it is stuck in processing, check your Transaction History for status. Contact support if the withdrawal remains pending after the expected timeframe.

We at pandawi respond to all support queries within one business day. Use in-app chat to contact our team directly—responses are faster via chat than email. Chat is available during operating hours. For urgent issues, such as suspected account compromise or fraudulent transactions, use in-app chat to escalate your issue immediately. We prioritise security-related queries above all others. For general questions, refer to this FAQ first—you may find an instant answer here. If your issue is specific to your account or transaction, contact support with your account email and transaction ID. We will investigate and respond with an explanation and any necessary action.

We at pandawi offer demo mode for certain slot games. Demo mode lets you try a game without risking real money. Gameplay is identical to the real game, but your outcomes do not affect your account balance. To enter demo mode, look for the "Play for free" or "Demo" button on the game card. Demo mode is useful for learning game rules and features before you play with real money. However, demo outcomes are not identical to real-money outcomes—demo play uses a test random number generator. When you are ready to play with real money, switch to the real-money version and make a deposit. Demo mode is available for slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games and sports betting do not have demo mode because they involve live outcomes.

We at pandawi offer free bets and free spins as part of our Daily Bonus program and tier rewards. Free bets are credits you can use on sports betting—football, Liga 1, Piala AFF, esports markets—without using your account balance. Free spins are plays on specific slot games that you activate without spending your balance. To claim free bets or free spins, check your account promotions page. Look for active offers labelled "Claim now". Free bets and free spins come with terms—they may be restricted to specific games or markets, and winnings may have a playthrough requirement before you can withdraw. Read the terms carefully before claiming. Free offers appear in your account as separate credits. Check your account dashboard to see your available free bets and free spins balance. They expire after a set period—typically seven to thirty days depending on the offer.

We at pandawi offer comprehensive football markets covering Liga 1 Indonesia, Piala AFF, Champions League, Premier League, and international tournaments. Common markets include match winner (home / draw / away), total goals (over / under a specific number), both teams to score (yes / no), Asian handicap, and first goalscorer. Each market has specific rules about what counts as a valid outcome. For example, a match-winner bet settles based on the result at full-time. If a match is abandoned or postponed, bets may be voided or carried forward depending on when the match is rescheduled. Read the market rules in the game details before placing a bet. Check Live Score to monitor fixtures in real time. We at pandawi settle all matches according to official governing body rulings.

We at pandawi recommend enabling two-factor authentication (2FA) to protect your account from unauthorised access. 2FA requires two pieces of information to log in: your password and a code sent to your phone via SMS. To enable 2FA, go to your account settings and follow the setup steps. You will be asked to verify your mobile number. Once enabled, every login requires your password plus the code. If someone gains your password, they cannot access your account without your phone. 2FA adds critical protection for your funds and prevents account takeover. We at pandawi strongly encourage all users to enable 2FA. If you lose access to your phone, contact support immediately to disable 2FA and regain account access.

We at pandawi operate only where local law permits. Our services are not available in all jurisdictions. We do not offer our services in countries or territories where online wagering is prohibited. You are responsible for verifying that access and use of pandawi comply with the laws of your own jurisdiction. When you open an account, you confirm that you are in a location where our services are permitted by law. If you move to a jurisdiction where pandawi is not available, your account access may be restricted. For information about service availability in your region, contact our support team or read our Legal Notice page.

We at pandawi encrypt your personal data and store it securely using industry-standard practices. Your data—name, email, phone number, identity documents—is used only for account verification, payment processing, and regulatory compliance. We do not sell your data to third parties. We do not share your data with external marketing companies. Government agencies may request your data for regulatory or legal investigations; we comply with lawful requests. For full details on how we collect, use, and store your data, read our Privacy PolicyIf you have questions about your data, contact support. You can request a copy of your data or ask us to delete your account—deletions are subject to legal and regulatory retention requirements.