pandawi Privacy Policy

This page describes what we collect when you use pandawi and how we keep that data protected. We at pandawi collect personal information to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties. Your information is encrypted and stored securely on our servers.

Our privacy practices reflect our commitment to your account security. We collect only the information necessary to operate pandawi—your name, phone number, email, government ID, and payment details. We use this data to verify your account, process transactions, detect fraud, and respond to support requests.

This policy applies to all users of pandawi, regardless of location. If you have questions about how we handle your data, contact our support team via in-app chat or email. We respond within one business day.

What data we collect on pandawi

We collect data in three categories: account information, transaction data, and activity logs.

Account information: When you create a pandawi account, we collect your full name, email address, phone number, date of birth, and government-issued ID number. We use this data to verify your identity and comply with anti-money-laundering regulations. Your ID is stored securely and is never shared with third parties except where required by law.

Transaction data: We record every deposit, withdrawal, and bet you place on pandawi. This includes the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), date, and time. We use this data to process your transactions, detect fraud, and generate your account statements.

Activity logs: We track your login times, IP addresses, device information, and betting history. This helps us detect unauthorized access, investigate disputes, and improve our platform security.

Info: We do not collect your password. We store only a secure hash of your password, which cannot be reversed to reveal the original password.

How we use your data on pandawi

We use your data for five main purposes: account verification, transaction processing, fraud detection, legal compliance, and customer support.

Account verification: We verify your identity using your government ID and phone number. This prevents account takeover and money laundering.
Transaction processing: We use your payment details to process deposits and withdrawals. Your bank or e-wallet provider receives only the information necessary to complete the transaction.
Fraud detection: We analyze your activity for suspicious patterns. If we detect unusual behavior, we may freeze your account and contact you to verify the activity.
Legal compliance: We retain your data to comply with Indonesian financial regulations and anti-money-laundering laws. We may share your data with government agencies if required by law.
Customer support: We use your data to respond to your support requests, resolve disputes, and improve our service.

Third-party processors and data sharing

We use third-party processors to operate pandawi. These processors handle payment processing, email delivery, and data storage. We share only the data necessary for each processor to perform their function.

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. These processors are bound by their own privacy policies and security standards.

Our servers may sit outside your jurisdiction. Your data may be stored in data centers in other countries. We ensure all data transfers are encrypted and comply with data protection standards.

We do not sell your data to third parties. We do not share your data with marketing companies, advertisers, or other commercial entities. We share your data only with processors necessary to operate pandawi and with government agencies if required by law.

Data retention: We retain your account data for as long as your pandawi account is active. After account closure, we retain data for seven years to comply with financial regulations.
Data security: We encrypt all data in transit and at rest. We use industry-standard security protocols to protect your information from unauthorized access.
Cookies: We use cookies to remember your login session and preferences. You can disable cookies in your browser, but this may limit pandawi functionality.

Your rights regarding your data on pandawi

You have the right to access, correct, and delete your data on pandawi. To exercise these rights, contact our support team via in-app chat or email.

Right to access: You can request a copy of all data we hold about you. We provide this within 14 days of your request.

Right to correct: If your data is inaccurate, you can request correction. You can update your email and phone number directly in your pandawi account settings.

Right to delete: You can request account closure and data deletion. We delete your account data after seven years, as required by financial regulations. Some data may be retained longer if required by law.

Right to object: You can object to our use of your data for marketing or profiling. We do not use your data for marketing, so this right does not apply on pandawi.

Data protection in Jakarta, Surabaya, and other regions

We comply with data protection laws in all jurisdictions where pandawi operates. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions benefit from the same data protection standards.

Our privacy practices comply with Indonesian data protection standards and international best practices. We do not transfer your data to jurisdictions with weaker data protection laws without your consent.

Changes to this privacy policy

We may update this privacy policy from time to time. We notify you of material changes by email or by posting a notice on pandawi. Your continued use of pandawi after changes constitutes acceptance of the updated policy.

The most recent version of this policy is always available on our Privacy policy page. We encourage you to review this policy regularly.

pandawi data protection team

Privacy & compliance

We at pandawi take your privacy seriously. Your data is encrypted, stored securely, and never sold to third parties. Contact our support team if you have questions about how we handle your information.

Contact us about your privacy on pandawi

If you have questions about this privacy policy or how we handle your data, contact our support team. We respond to privacy inquiries within one business day.

You can reach us via in-app chat on pandawi or by email through our support portal. Include your account email and a description of your inquiry. We will investigate and respond with an explanation of how your data is handled.

If you believe we have violated your privacy rights, you can file a complaint with your local data protection authority. We cooperate with regulatory investigations and take all privacy concerns seriously.

Summary: pandawi privacy practices

We at pandawi collect only the data necessary to verify your account, process transactions, and comply with regulations. We encrypt your data, store it securely, and never sell it to third parties. Your government ID, payment details, and activity logs are protected under industry-standard security protocols.

You have the right to access, correct, and delete your data. We comply with data protection laws in all jurisdictions where pandawi operates. Our privacy practices reflect our commitment to your account security and data protection.

For more information, review our Terms and Conditions or contact our support team. We are available via in-app chat and email to answer any questions about how we handle your information on pandawi.